Inside AF Mobile

Day in the Life – Benefits Adjuster

May 5, 2016 09:00 AM

Samara F., Benefits AdjusterSamara F., Benefits Adjuster

Paying benefits claims is the heart and soul of what we do here at American Fidelity. Our Benefits team helps make that happen by processing claims and determining eligibility according to policies, rules and regulations. We’re always on the look for benefits adjusters to join our team to better serve our Customers. Learn more about these positions below and apply today!

“I love my job because I get to help people directly every day. You see that you’re making a difference in someone’s life by getting them the money they need to take care of expenses while they’re disabled,” shared Samara Fields, disability benefits adjuster. “Even though I’ve been doing this for more than two years, no two days are the same and I approach each claim with sensitivity.”

The Benefits team as a whole consists of three main groups: the Customer Service Unit that handles general calls and sends information to the adjusters; the Disability Insurance adjusters, who handle short- and long-term disability claims; and the Supplemental Medical adjusters, who handle accident and cancer claims.

“As a disability adjuster, each day I pull claims, review the information, contact medical providers and talk to Customers. With longer term claims, we call the Customer frequently to keep them up to date on the process,” said Samara. “We try to anticipate problems and fix them where possible so that there is no delay in a payment – we know our Customers are counting on us and what we do directly impacts their lives.”

Due to the nature of our business, Customers often contact us when they are dealing with medical issues and are worried about finances and we do what we can to help give them peace of mind.

“For someone to succeed as a benefits adjuster, they need to be able to really care about Customers and not view this as just a job. They also need to be diplomatic and understanding of what the Customer is going through,” said Samara. “You also need strong analytical skills to be able to read contracts and interpret how they apply to each claim because every claim is different.”

If that sounds like a good fit for you, make sure to apply for our benefits adjuster job openings in OKC today - just select the Benefits category to see all the openings. You can also select the Customer Service category to see all openings in those areas. Not what you’re looking for? Check out our other day in the life features to learn more about other areas of the Company.

Day in the Life: Benefits Adjuster

May 5, 2016 09:00 AM

Samara F., Benefits AdjusterSamara F., Benefits Adjuster

Paying benefits claims is the heart and soul of what we do here at American Fidelity. Our Benefits team helps make that happen by processing claims and determining eligibility according to policies, rules and regulations. We’re always on the look for benefits adjusters to join our team to better serve our Customers. Learn more about these positions below and apply today!

“I love my job because I get to help people directly every day. You see that you’re making a difference in someone’s life by getting them the money they need to take care of expenses while they’re disabled,” shared Samara Fields, disability benefits adjuster. “Even though I’ve been doing this for more than two years, no two days are the same and I approach each claim with sensitivity.”

The Benefits team as a whole consists of three main groups: the Customer Service Unit that handles general calls and sends information to the adjusters; the Disability Insurance adjusters, who handle short- and long-term disability claims; and the Supplemental Medical adjusters, who handle accident and cancer claims.

“As a disability adjuster, each day I pull claims, review the information, contact medical providers and talk to Customers. With longer term claims, we call the Customer frequently to keep them up to date on the process,” said Samara. “We try to anticipate problems and fix them where possible so that there is no delay in a payment – we know our Customers are counting on us and what we do directly impacts their lives.”

Due to the nature of our business, Customers often contact us when they are dealing with medical issues and are worried about finances and we do what we can to help give them peace of mind.

“For someone to succeed as a benefits adjuster, they need to be able to really care about Customers and not view this as just a job. They also need to be diplomatic and understanding of what the Customer is going through,” said Samara. “You also need strong analytical skills to be able to read contracts and interpret how they apply to each claim because every claim is different.”

If that sounds like a good fit for you, make sure to apply for our benefits adjuster job openings in OKC today - just select the Benefits category to see all the openings. You can also select the Customer Service category to see all openings in those areas. Not what you’re looking for? Check out our other day in the life features to learn more about other areas of the Company.

New Hires at AF March 2016

March 28, 2016 04:20 AM

AF_NEW LOGO_600x210American Fidelity has hired 24 new Colleagues over the past month! We have six new field sales Colleagues and the other new hires joined around the Company at our Home Office. Welcome our new Colleagues!

  • Susan Abeln: Consulting
  • Caitlin Baxley: Sales
  • Kory Bergman: Customer Engagement
  • Victoria Brown: Benefits
  • Susan DeFord: Sales
  • Tonya Edmunds: Enrollment Solutions
  • Charles Fisher: ISD Services
  • Lexie Gatlin: Benefits
  • Kristyn Hallowell: Sales
  • Bonnie Hilburn: AFP Management
  • Jennifer Hurry: Enrollment Solutions
  • Jeffrey Lovern: Risk Management
  • Kylie Maberry: Benefits
  • Meredith McCaslin: Fleet
  • Mundi Nelson: Sales
  • Kurt Novak: Sales
  • Mel Phillips: Customer Engagement
  • Leroy Record: Customer Engagement
  • Sarah Riffle: ISD Services
  • Vanette Ritchards: Tax Accounting
  • Paul Rodgers: Enrollment Solutions
  • John Stultz: Consulting
  • Wendy Waring: Sales
  • Amber Wilbanks: Customer Engagement

Be sure to check out our Home Office job openings and our field sales positions and learn about our hiring process.

Day in the Life – Client Services

March 2, 2016 09:20 AM

Tommy C., Worksite Group Client Services Tommy C., Worksite Group Client Services

Tommy Clark joined American Fidelity five years ago and became a client services specialist two years ago.

“I enjoy my position because I get to wear a lot of different hats. I work with our field Colleagues on renewing contracts, create marketing materials and talking points for field managers and serve as the first point of contact for the field in working with the Home Office,” shared Tommy. “I love working with the field and getting to learn something new every day.”

Within the team, each Colleague has the same role but different territories, designated either by location or sales division, so you really get to know the people within your territory.

“Our goal is to make it as easy as possible for the field and our Customers when we roll out new products or make renewal changes,” said Tommy. “We try to look at everything through the Customers’ eyes to make the implementation simple.”

The team is looking for someone who is organized, flexible, dedicated and doesn’t mind speaking up and offering their opinion. Interested? Check out the job description and apply today! Looking for something different? Review our previous day in the life articles to if you can find a better fit.

New Hires at AF Feb. 2016

February 25, 2016 04:40 AM

The month of February has been busy with adding new members to our Customer service and benefits teams. We have 10 new hires total, and seven of those have taken on some sort of Customer service role. Help me welcome all of our new hires!

  • Crystal Autry: Sales
  • Brady Brown: Benefits
  • Rhiannon Crane: Sales
  • Katrina Guiardinu: Benefits
  • Johnna Kirkland: Customer Engagement
  • Melinda Miller: Benefits
  • Brennan Pope: ISD Services
  • Ale Salinas: Customer Engagement
  • Brandi Spurgin: Customer Engagement
  • Bobby Tweedy: Billing

Learn about working on our Customer Engagement Team, in Benefits and in Customer Service at AF. Be sure to check out our OKC Home Office job openings and our field sales positions and learn about our hiring process.

Hot Jobs in Sales and Administrative

February 17, 2016 02:01 AM

Erika K., Bilingual Technical Support Specialist Erika K., Bilingual Technical Support Specialist

This week’s hot jobs are in sales and administrative in OKC. Learn more, apply now or share with your network.

Sales Rep

Experienced in insurance sales and interested in putting your talents to work for a Company that truly cares about people? American Fidelity seeks an experienced insurance sales rep to conserve current Customers and educate them about our products such as cancer, accident and life insurance. This role will be located in our Home Office in OKC and sales will primarily be via phone.

American Fidelity strives to be an Employer of Choice for our Colleagues, offering not just a variety of benefits and perks but a culture of transparency and caring about others, including our Colleagues, Customers and community. Apply now for our sales rep job opening in OKC!

Secretary II (Fleet)

Are you organized, love talking to people and have great communication skills? Want to grow your career at a Company with numerous opportunities and benefits? Apply now for the secretary job opening in Oklahoma City!

This position will work in our Fleet department preparing reports and correspondence, assisting department Customers, coordinating travel and meetings and paying invoices.

Job Openings and Hiring Process

Check out American Fidelity’s other OKC job openings and field sales positions, learn about our hiring process and review tips on getting hired at AF. If you have questions about our job openings, let us know in the comments!

AF New Hires

January 29, 2016 05:32 AM

Kimberly B., Recruiting Specialist Kimberly B., Recruiting Specialist

Our recruiters have kicked off 2016 hiring 12 new Colleagues for our AF team. Help me welcome our newest Colleagues!

  • Kait Brown: Customer Engagement
  • Chelsea Cobb: Customer Engagement
  • Cato Ellis: ISD Services
  • Karen Hassett: Sales
  • Ashlee Johnson: Customer Engagement
  • Sedgha Khorsandnia: Billing
  • Zech Lee: Benefits
  • David McNair-Ajzenman: Sales
  • Brian Overman: Internal Audit
  • Jackie Scott: Customer Engagement
  • Richard Tran: Benefits
  • Dean Witten: Benefits

Check out our OKC job openings and our field sales positions, join our Talent Network and learn about our hiring process.

Hot Jobs in Purchasing and Client Services

January 25, 2016 06:36 AM

Tommy C., Worksite Group Client Services Tommy C., Worksite Group Client Services

This week’s hot jobs are in purchasing and client services in OKC. Learn more, apply now or share with your network.

Purchasing Analyst

Are you a purchasing analyst with experience in market research, analyzing RFPs and working in PeopleSoft? American Fidelity seeks candidates like you to join our team! We provide a collaborative, open environment and benefits such as a pension and 401(k), 18 days of time off plus holidays, wellness and performance incentives and more! Apply today!

Client Services Specialist

Are you a creative problem solver with a background in risk management, compliance or sales? We’re looking for candidates like you to join our Client Services team! This team provides product management, training, communications and project services to our clients. Each team member is responsible for portfolio growth within an assigned territory and ensuring it meets our internal financial performance standards. Apply now!

Job Openings and Hiring Process

Check out American Fidelity’s other OKC job openings and field sales positions, learn about our hiring process and review tips on getting hired at AF. If you have questions about our job openings, let us know in the comments! 

2016 Career Fairs

January 25, 2016 04:25 AM

Shaking handsA new busy career fair season is about to kick off this February, and with it comes multiple opportunities for students and job seekers to network and explore different professional options.

Career fairs let students easily meet with representatives from many different companies, including American Fidelity. Our recruiters will be present at several career fairs across Oklahoma and are excited to meet students looking for future internship or job opportunities.

We encourage you to join us on one of the dates below to chat with our recruiters about your possible future at American Fidelity.

“We look forward to visiting with students who have a strong Customer service focus and flexibility as a team player and with those who are interested in potential internships and full-time positions with an Employer of Choice organization,” says AF Recruiter Kimberly Brecheen.

Come prepared with multiple copies of your optimized resume and also make sure to check out these tips for career fair success to make sure everything goes smoothly.

Have a question about career fairs or job searching that you’d like to ask one of our recruiters? Submit your question here and watch for our Ask a Recruiter column each month.

Day in the Life: Customer Engagement Team

January 13, 2016 08:04 AM

2015_Q4_Sonia Last year we reorganized our Customer service areas to better meet Customer needs. One of the new teams is our Customer Engagement team, which focuses on serving our Customers by responding to Customer phone calls and emails. I met with Sonia Lee, director of the Customer Engagement team, to learn more about her area.

Sonia started her career at American Fidelity as an HR intern for field recruiting and was hired by our Health Services Administration group once she graduated from the University of Central Oklahoma. She then moved to Strategic Quality Management (SQM) to be a Lean facilitator and then began her journey within Operations as a project coordinator in Customer Service before becoming the Customer Service manager over Flex, Special Services and Billing.

In her role as Customer Engagement director, Sonia manages our call center, Customer conservation team and the Customer implementation and onboarding team. Learn more about a few of the specific positions within these teams: Benefits, Customer Service, Claims, Benefits Adjuster and Flex.

Sonia has a true passion for helping Customers and her new role helps fulfill her drive to serve Customers and will help us achieve our goals of delighting our Customers.

“I love being on the Customer side of the business. I missed being directly in touch with Customers when I was in SQM, even though I love Lean and am thankful for that time because I’m able to use those skills in this role to develop strategic plans for improving how we serve Customers,” Sonia shared. “I have high standards for Customer service from the companies I use and want to have a direct influence on American Fidelity delivering high levels of service.”

The Customer Engagement team currently has several positions open. If you know of anyone who would be a good fit, make sure to direct them to our careers site, americanfidelity.com/careers, and our current openings.