Inside AF Mobile

Day in the Life – Benefits Adjuster

May 5, 2016 09:00 AM

Samara F., Benefits AdjusterSamara F., Benefits Adjuster

Paying benefits claims is the heart and soul of what we do here at American Fidelity. Our Benefits team helps make that happen by processing claims and determining eligibility according to policies, rules and regulations. We’re always on the look for benefits adjusters to join our team to better serve our Customers. Learn more about these positions below and apply today!

“I love my job because I get to help people directly every day. You see that you’re making a difference in someone’s life by getting them the money they need to take care of expenses while they’re disabled,” shared Samara Fields, disability benefits adjuster. “Even though I’ve been doing this for more than two years, no two days are the same and I approach each claim with sensitivity.”

The Benefits team as a whole consists of three main groups: the Customer Service Unit that handles general calls and sends information to the adjusters; the Disability Insurance adjusters, who handle short- and long-term disability claims; and the Supplemental Medical adjusters, who handle accident and cancer claims.

“As a disability adjuster, each day I pull claims, review the information, contact medical providers and talk to Customers. With longer term claims, we call the Customer frequently to keep them up to date on the process,” said Samara. “We try to anticipate problems and fix them where possible so that there is no delay in a payment – we know our Customers are counting on us and what we do directly impacts their lives.”

Due to the nature of our business, Customers often contact us when they are dealing with medical issues and are worried about finances and we do what we can to help give them peace of mind.

“For someone to succeed as a benefits adjuster, they need to be able to really care about Customers and not view this as just a job. They also need to be diplomatic and understanding of what the Customer is going through,” said Samara. “You also need strong analytical skills to be able to read contracts and interpret how they apply to each claim because every claim is different.”

If that sounds like a good fit for you, make sure to apply for our benefits adjuster job openings in OKC today - just select the Benefits category to see all the openings. You can also select the Customer Service category to see all openings in those areas. Not what you’re looking for? Check out our other day in the life features to learn more about other areas of the Company.

Day in the Life: Benefits Adjuster

May 5, 2016 09:00 AM

Samara F., Benefits AdjusterSamara F., Benefits Adjuster

Paying benefits claims is the heart and soul of what we do here at American Fidelity. Our Benefits team helps make that happen by processing claims and determining eligibility according to policies, rules and regulations. We’re always on the look for benefits adjusters to join our team to better serve our Customers. Learn more about these positions below and apply today!

“I love my job because I get to help people directly every day. You see that you’re making a difference in someone’s life by getting them the money they need to take care of expenses while they’re disabled,” shared Samara Fields, disability benefits adjuster. “Even though I’ve been doing this for more than two years, no two days are the same and I approach each claim with sensitivity.”

The Benefits team as a whole consists of three main groups: the Customer Service Unit that handles general calls and sends information to the adjusters; the Disability Insurance adjusters, who handle short- and long-term disability claims; and the Supplemental Medical adjusters, who handle accident and cancer claims.

“As a disability adjuster, each day I pull claims, review the information, contact medical providers and talk to Customers. With longer term claims, we call the Customer frequently to keep them up to date on the process,” said Samara. “We try to anticipate problems and fix them where possible so that there is no delay in a payment – we know our Customers are counting on us and what we do directly impacts their lives.”

Due to the nature of our business, Customers often contact us when they are dealing with medical issues and are worried about finances and we do what we can to help give them peace of mind.

“For someone to succeed as a benefits adjuster, they need to be able to really care about Customers and not view this as just a job. They also need to be diplomatic and understanding of what the Customer is going through,” said Samara. “You also need strong analytical skills to be able to read contracts and interpret how they apply to each claim because every claim is different.”

If that sounds like a good fit for you, make sure to apply for our benefits adjuster job openings in OKC today - just select the Benefits category to see all the openings. You can also select the Customer Service category to see all openings in those areas. Not what you’re looking for? Check out our other day in the life features to learn more about other areas of the Company.

Hot Jobs in Accounting and Customer Service 4/12/2016

April 12, 2016 02:45 AM

2015_Q4_Sonia This week’s hot jobs are in accounting and Customer service in OKC. Learn more, apply now or share with your network.

Customer Service II – Billing/Accounting

Are you experienced in A/R and basic accounting and like working with others? We’re hiring a Customer service rep to assist with billing and basic accounting services. This team helps keep Customer accounts up to date by tracking billing and payments quickly and correctly. Apply now!

CSR II Call Center (3 Openings)

Enjoy helping others and want a job with flexible hours and the potential to work from home part of the time? American Fidelity is hiring Customer service reps for our call center to focus on assisting Customers with their flexible spending accounts. Apply today!

See what some of our Colleagues have to say about working in Customer service at American Fidelity and what Customer Engagement Director Sonia Lee shared about her team.

Job Openings and Hiring Process

Check out American Fidelity’s other job openings, learn about our hiring process and review tips on getting hired at AF. If you have questions about our job openings, let us know in the comments! 

New Hires at AF March 2016

March 28, 2016 04:20 AM

AF_NEW LOGO_600x210American Fidelity has hired 24 new Colleagues over the past month! We have six new field sales Colleagues and the other new hires joined around the Company at our Home Office. Welcome our new Colleagues!

  • Susan Abeln: Consulting
  • Caitlin Baxley: Sales
  • Kory Bergman: Customer Engagement
  • Victoria Brown: Benefits
  • Susan DeFord: Sales
  • Tonya Edmunds: Enrollment Solutions
  • Charles Fisher: ISD Services
  • Lexie Gatlin: Benefits
  • Kristyn Hallowell: Sales
  • Bonnie Hilburn: AFP Management
  • Jennifer Hurry: Enrollment Solutions
  • Jeffrey Lovern: Risk Management
  • Kylie Maberry: Benefits
  • Meredith McCaslin: Fleet
  • Mundi Nelson: Sales
  • Kurt Novak: Sales
  • Mel Phillips: Customer Engagement
  • Leroy Record: Customer Engagement
  • Sarah Riffle: ISD Services
  • Vanette Ritchards: Tax Accounting
  • Paul Rodgers: Enrollment Solutions
  • John Stultz: Consulting
  • Wendy Waring: Sales
  • Amber Wilbanks: Customer Engagement

Be sure to check out our Home Office job openings and our field sales positions and learn about our hiring process.

Hot Jobs in Marketing and Customer Service

March 15, 2016 05:37 AM

Jaryn R., Marketing Team Leader Jaryn R., Marketing Team Leader

This week’s hot jobs are in marketing and Customer service in OKC. Learn more, apply now or share with your network.

Marketing Communications Manager

American Fidelity seeks an experienced marketing communications manager to work with executives to develop marketing strategies that help them achieve their business goals. Candidates need experience in consumer and digital marketing. Apply now to join one of Fortune magazine’s “Best Companies to Work For” and grow your career today.

Customer Service Rep II – Flex Call Center

Enjoy helping others and want a job with flexible hours and the potential to work from home part of the time? American Fidelity is hiring Customer service reps for our call center to focus on assisting Customers with their flexible spending accounts. Apply today!

Job Openings and Hiring Process

Check out American Fidelity’s other job openings, learn about our hiring process and review tips on getting hired at AF. If you have questions about our job openings, let us know in the comments!

Hot Jobs in Accounting and Customer Service

February 29, 2016 04:43 AM

Renissa G., Accountant III Renissa G., Accountant III

This week’s hot jobs are in accounting and Customer service in OKC. Learn more, apply now or share with your network.

Tax Accountant III

Grow your tax accounting career with an Employer of Choice! We’re seeking an experienced tax accountant to prepare corporate, individual and partnership income tax returns and estimates; review and prepare corporate income tax provisions for financial reporting purposes; and perform tax research. Apply for our tax accountant job opening in OKC today!

Customer Service Rep III/Customer Service Specialist

Do you have strong analytic and communication skills and enjoy helping others and solving problems? We’re looking for an experienced Customer service rep in Oklahoma City to join our annuity services team and provide excellent service to our Customers by helping them plan for their retirement. Learn more about our annuity offerings and apply now!

Job Openings and Hiring Process

Check out American Fidelity’s other job openings, learn about our hiring process and review tips on getting hired at AF. If you have questions about our job openings, let us know in the comments!

New Hires at AF Feb. 2016

February 25, 2016 04:40 AM

The month of February has been busy with adding new members to our Customer service and benefits teams. We have 10 new hires total, and seven of those have taken on some sort of Customer service role. Help me welcome all of our new hires!

  • Crystal Autry: Sales
  • Brady Brown: Benefits
  • Rhiannon Crane: Sales
  • Katrina Guiardinu: Benefits
  • Johnna Kirkland: Customer Engagement
  • Melinda Miller: Benefits
  • Brennan Pope: ISD Services
  • Ale Salinas: Customer Engagement
  • Brandi Spurgin: Customer Engagement
  • Bobby Tweedy: Billing

Learn about working on our Customer Engagement Team, in Benefits and in Customer Service at AF. Be sure to check out our OKC Home Office job openings and our field sales positions and learn about our hiring process.

AF New Hires

January 29, 2016 05:32 AM

Kimberly B., Recruiting Specialist Kimberly B., Recruiting Specialist

Our recruiters have kicked off 2016 hiring 12 new Colleagues for our AF team. Help me welcome our newest Colleagues!

  • Kait Brown: Customer Engagement
  • Chelsea Cobb: Customer Engagement
  • Cato Ellis: ISD Services
  • Karen Hassett: Sales
  • Ashlee Johnson: Customer Engagement
  • Sedgha Khorsandnia: Billing
  • Zech Lee: Benefits
  • David McNair-Ajzenman: Sales
  • Brian Overman: Internal Audit
  • Jackie Scott: Customer Engagement
  • Richard Tran: Benefits
  • Dean Witten: Benefits

Check out our OKC job openings and our field sales positions, join our Talent Network and learn about our hiring process.

2016 Career Fairs

January 25, 2016 04:25 AM

Shaking handsA new busy career fair season is about to kick off this February, and with it comes multiple opportunities for students and job seekers to network and explore different professional options.

Career fairs let students easily meet with representatives from many different companies, including American Fidelity. Our recruiters will be present at several career fairs across Oklahoma and are excited to meet students looking for future internship or job opportunities.

We encourage you to join us on one of the dates below to chat with our recruiters about your possible future at American Fidelity.

“We look forward to visiting with students who have a strong Customer service focus and flexibility as a team player and with those who are interested in potential internships and full-time positions with an Employer of Choice organization,” says AF Recruiter Kimberly Brecheen.

Come prepared with multiple copies of your optimized resume and also make sure to check out these tips for career fair success to make sure everything goes smoothly.

Have a question about career fairs or job searching that you’d like to ask one of our recruiters? Submit your question here and watch for our Ask a Recruiter column each month.

Day in the Life: Customer Engagement Team

January 13, 2016 08:04 AM

2015_Q4_Sonia Last year we reorganized our Customer service areas to better meet Customer needs. One of the new teams is our Customer Engagement team, which focuses on serving our Customers by responding to Customer phone calls and emails. I met with Sonia Lee, director of the Customer Engagement team, to learn more about her area.

Sonia started her career at American Fidelity as an HR intern for field recruiting and was hired by our Health Services Administration group once she graduated from the University of Central Oklahoma. She then moved to Strategic Quality Management (SQM) to be a Lean facilitator and then began her journey within Operations as a project coordinator in Customer Service before becoming the Customer Service manager over Flex, Special Services and Billing.

In her role as Customer Engagement director, Sonia manages our call center, Customer conservation team and the Customer implementation and onboarding team. Learn more about a few of the specific positions within these teams: Benefits, Customer Service, Claims, Benefits Adjuster and Flex.

Sonia has a true passion for helping Customers and her new role helps fulfill her drive to serve Customers and will help us achieve our goals of delighting our Customers.

“I love being on the Customer side of the business. I missed being directly in touch with Customers when I was in SQM, even though I love Lean and am thankful for that time because I’m able to use those skills in this role to develop strategic plans for improving how we serve Customers,” Sonia shared. “I have high standards for Customer service from the companies I use and want to have a direct influence on American Fidelity delivering high levels of service.”

The Customer Engagement team currently has several positions open. If you know of anyone who would be a good fit, make sure to direct them to our careers site, americanfidelity.com/careers, and our current openings.