Inside AF Mobile

High 5! Celebrating Customer Service

October 7, 2016 10:55 AM

High 5 WinnersGinger Rice, Edie Cave, Dave Carpenter, Lorrie Gates,
Teresa Campbell


This week I had the privilege of helping to recognize about two dozen of our Colleagues who have been recognized by their peers for providing excellent Customer service. The whole Company celebrated Customer Service Week, and these Colleagues represent the best of the best.


We invited the top achievers to lunch with Company President Dave Carpenter, and he thanked the group for their efforts on behalf of American Fidelity. Dave encouraged the Colleagues to continue their dedication to service.


The celebration also marked the end of the first year of our revamped Colleague recognition program: High 5!


Colleagues can nominate each other for a kudo if they appreciate a one-time action, or they can nominate fellow Colleagues for a 5 AF Recognition for consistently demonstrating our core values and living our brand. Since its debut, more than 800 nominations have been received to recognize 425 individual Colleagues.


This week, we honored the Colleagues who received the most acclaim during the past year. Lorrie Gates and Ginger Rice were the Gold Star achievers, and each received more than 10 nominations.


We also saluted Silver Star achievers, and presented honorable mention awards to Colleagues representing departments throughout the Company.


What types of recognition do you receive, and what types of recognition are most meaningful to you?


AF Colleagues Spring into Wellness

April 11, 2016 04:53 AM

American Fidelity is dedicated to the health and wellness of our Colleagues and that’s why we offer opportunities for them to get up and move. Just last week the AF Wellness Team put on a wellness carnival, Spring into Wellness. More than 200 Colleagues joined us on our outdoor property at 9K for a quick, fun, healthy break in the afternoon. Colleagues participated in a scavenger hunt where they took a walk around our walking trail and played ping pong, musical chairs, basketball and catch. Some Colleagues took the relaxing route and painted a spring picture while sitting on the patio. Healthy snacks were also offered for Colleagues. Check out some pictures from the event. HW8A0279 HW8A0413 HW8A0418 HW8A0445 HW8A0530 HW8A0578 Would you like to join our team? Check out our OKC job openings and our field sales positions and apply or share with your network.

AF Celebrates Success!

March 16, 2016 05:21 AM

ISD Colleagues celebrating a great year!ISD Colleagues celebrating a great year!

After a new year gets in full swing, American Fidelity takes time to celebrate our success from the prior year and thank our Colleagues for their hard work and dedication.

Just yesterday many of our teams started celebrating and others have plans in the coming weeks.

Our Life division Colleagues celebrated at Main Event with lunch and bowling and the Enterprise Business Services team will be venturing there in April for lunch, bowling, laser tag and more.

Our friends in IT took time out yesterday morning as one big team for breakfast and other treats.

The Financial Management Services team also enjoyed a come-and-go breakfast on their floor.

The Corporate and Human Resources teams are taking time out for lunch next week and Colleagues at our sister company, APL celebrated success with food, photo booths and goodie bags.

Colleagues in our Worksite division celebrated in the late afternoon with a Star Wars themed get together. They were encouraged to wear costumes, had snacks, music and more.

These are just a few ways American Fidelity celebrated 2015 success with our Colleagues. Would you like to join our team? Check out our OKC job openings and our field sales positions and learn about our hiring process.

American Fidelity Recognized as “Best Company to Work For”

March 2, 2016 03:06 PM

AF_Fortune_2016 American Fidelity is one the 100 “Best Companies to Work For in America” as recognized by the Great Place to Work Institute and Fortune Magazine!

This year we rank at number 64 on the list! This ranking marks our 10th year of being on the list.

“According to the survey, 91 percent of Colleagues want to work at American Fidelity for a long time, and 92 percent take great pride in what we do. Our Colleagues are passionate about understanding our Customers’ needs and are focused on providing a different experience for our Customers,” said Jeanette Rice, executive vice president and assistant chief operating officer. “We’re proud to be one of the top 100 companies to work for in the U.S. and to do our part to help with job creation in the Oklahoma City area and throughout the country.”

AF was selected among hundreds of companies vying for a place on the list this year! Applications are reviewed by the Great Place to Work® based on five dimensions: credibility, respect, fairness, pride and camaraderie. Here’s how our Colleagues rated AF and some comments they shared.

  • Great challenges: 96%
  • Great atmosphere: 95%
  • Great rewards: 96%
  • Great pride: 97%
  • Great communication: 93%
  • Great bosses: 93%

“Working for American Fidelity has made me a better person by allowing me to gain financial stability, pursue my degree at work and awaken the community action and volunteerism within me. I got married, was diagnosed with ovarian cancer, went through chemo treatment and had a baby while employed at American Fidelity. With the necessary time off, cancer insurance, disability plan and the love of my Colleagues ... I was covered. I want to provide the same great Customer service to others as I received.”

“It's great to come to a work environment that you can assist Customers, have a group of Colleagues who you know you can trust and count on when you need assistance and be able to balance your family and work life.”

Watch this video to hear more from our Colleagues. Learn more about the results and the AF culture by visiting our Great Rated site! Are you interested in joining our team? Check out our job openings, learn about our hiring process and more on life and culture at AF.



2016 at a Glance

January 7, 2016 02:00 AM

American Fidelity Values 2015 was a wonderful year for us here at American Fidelity, filled with friends, food and fun events. We’re already getting excited about all the cool things coming our way in 2016. Here’s a quick look at just a few of the happenings we’re most looking forward to in 2016.

  • Colleague Appreciation Week – Spring is a lovely time in Oklahoma, and we like to make it even better by celebrating our Colleagues with food, fun, prizes and more!
  • Customer Service Week – Held each October, Customer Service Week is a time for us to step back and reflect upon how important our Customers are to American Fidelity. Festivities abound during Customer Service Week.
  • Movie Night – Our Colleagues will be invited to bring the family along for outdoor movie screenings in the summer.
  • Food Trucks – While we have world-class eating establishments in our Home Office, we like to mix it up every once in a while by inviting food trucks to set up shop at American Fidelity.
  • Bring Your Kids to Work Day – Children enjoy a day of fun activities and games, lunch and spending time with their parents or grandparents learning about American Fidelity.
  • Service Awards  - Each December we recognize those dedicated Colleagues who have worked for our Company for many years.
  • AF Birthday – Birthdays are always a fun celebration, and American Fidelity’s is no exception! This year we’ll be celebrating 56 years of being in business.

Want to be a part of the fun? Check out American Fidelity’s OKC job openings  and learn about our hiring process. If you have questions about our openings, let us know in the comments!

Celebrating Service at AF

December 14, 2015 04:16 AM

service awards team Did you know that the average tenure of an American Fidelity Colleague is more than 10 years? We celebrate our Colleagues who choose to stay with us at their 3, 5, 10, 15 plus years of service (in increments of five years) anniversaries each December. Just last week we held our annual Service Awards. Colleagues with three and five years of service were recognized at department presentations in the morning and those with 10, 15, 20 or more years of service were invited to attend the Service Awards luncheon at the Skirvin Hilton in Oklahoma City. We had almost 300 Colleagues in attendance, representing more than 7,000 years of service to our Company. Check out our job openings and apply to join our team!

Celebrating Customer Service at AF

October 12, 2015 05:41 AM

EBS Imaging Colleagues EBS Imaging Colleagues[/caption] At American Fidelity we take pride in serving our Customers each and every day. All last week we celebrated Customer Service Week. As a Company we kicked off a new Colleague recognition program called High 5 and everyone had opportunities to win prizes, while many areas of the Company had their own celebrations With the new recognition program, Colleagues have the opportunity to nominate anyone in the Company to receive a Kudos or a High 5 token that goes on their High 5 game board. Tokens are worth points, and once a Colleague receives so many points, they can be cashed in for different recognition offers. Different areas of the Company celebrated with things like pizza lunches, goody bags, free movie tickets or massage gift certificates, cupcakes and cookies and more. We appreciate all of the hard work our Colleagues put in each day and we thank them for their dedication to our Customers. Great work AF Colleagues! Are you interested in joining our team? Check out our OKC job openings and our field sales positions and learn about our hiring process. &

American Fidelity Colleague Recognized for Wellness Journey

September 9, 2015 05:50 AM

ISD Colleague Jason Gilkey American Fidelity fitness trainers Tyler P. and Jessica B. ISD Colleague Jason Gilkey American Fidelity fitness trainers Tyler P. and Jessica B.[/caption] Jason Gilkey is one of American Fidelity’s Information Systems Division (ISD) Test Automation Colleagues and he is dedicated to leading a healthy life. Because of his dedication, Jason has been recognized as American Fidelity’s 2015 Live Smart Achievement Award winner. Jason is careful with his nutrition, makes healthy decisions, exercises regularly, leads by example and more. As the winner, Jason received a bag of healthy snacks to share with his team and a $1,000 check. Jason is seen as a wellness champion by his fellow Colleagues, he participates in Corporate Challenge and usually takes on an event captain roll, is a member of our on-site fitness center and does his best to participate in all of the wellness initiatives offered by AFA. “I feel very fortunate to work for a company that puts such an emphasis on healthy living and has chosen me to receive this honor. I want to live a long, healthy life and have plenty of energy to keep up with my son and enjoy my retirement. Maintaining a healthy lifestyle is a daily struggle, but I am determined to keep up the good work so that I can set a good example for my family and friends. I enjoy mentoring others and being their encourager in their pursuit of a healthy lifestyle and helping them overcome obstacles and struggles,” Jason said. Would you like to work for a company that is dedicated to your health and wellness? Check out our OKC job openings and our field sales positions.

Homecoming: April-ciation at American Fidelity

April 29, 2015 03:45 AM
IMG_1040 “April-ciation,” the month-long celebration of our hard-working AFA Colleagues, is coming to a close. Each week for the entire month of April, American Fidelity has hosted a themed day of fun and excitement for our Colleagues. One day we were treated to breakfast by our execs and on another we got to enjoy some fun games and inflatable obstacle courses outside during lunch. It’s been an awesome month, but this week’s event was my absolute favorite! Yesterday, all AFA Colleagues were treated to a free meal from some of OKC’s finest food trucks. Taste of Soul Eggroll, Pops, Smokin’ Okies, Chick N Wangs, Parking Lot Party, Klemm’s Smoke Haus and Odie May’s set up shop at both of our Home Offices and dished out their delicious delicacies to many a hungry AFA Colleague. IMG_1061 IMG_1025 HW8A7977 HW8A7971 HW8A7927 HW8A7916 IMG_1028 IMG_1034 IMG_1048 IMG_1062 While “April-ciation” may be ending, the acknowledgement and appreciation of our Colleagues never ends at American Fidelity. From free health screenings to education and training initiatives, American Fidelity makes a point to support our Colleagues in every way possible. I’m personally looking forward to the next round of fun-filled activities. Want to join in on the fun? Make sure to check our career page for job openings and apply. We want you to be a member of our team!

New Hires at AFA, Let’s Talk Field

April 23, 2015 02:00 AM
[caption id="attachment_267" align="alignnone" width="300"]af_203w Maggie Correa, Sr. Account Manager, Sales[/caption] Our team continues to grow across the nation! Over the past month we have added 24 new members to the American Fidelity team. Our Home Office in Oklahoma City has added 16 new Colleagues, while our field offices have eight new faces. American Fidelity Education Services (AFES) division has hired six sales Colleagues and the Association Worksite Division (AWD) has hired two. Our field sales Colleagues work directly with employer groups and their employees to educate them on the benefits of American Fidelity’s insurance portfolio. Field Colleagues have a worksite market with assigned territories, an established client base, base salary plus commissions, Company laptop and car, training program, health benefits and company-paid retirement plus 401(k) plan. AFES has been providing voluntary insurance in the K-12 education marketplace for over 50 years. AWD provides benefits in the auto retail, healthcare and municipality niches. We hire field Colleagues for both division across the nation. Interested in becoming an AFA sales Colleague? Learn more about a day in the life of an account rep and check out our current openings. Comment below to help me welcome our 24 newest Colleagues!
  • Michelle Abell: Sales
  • Jeanne Brennan: Sales
  • Lisa Burke: Sales
  • Caroline Cameron: Corporate Management
  • Brianna Cheatwood: Benefits
  • Matthew Dowdy: Customer Service
  • Daniel Hall: Domestic Joint Ventures
  • Laura Harp: Customer Service
  • Jeffrey Jensen: Sales
  • Tammy Johns: Cobra Administration
  • Jessica Jones: Marketing
  • Megan Krewall: Benefits
  • Kelly Londa: Sales
  • Christina Loreto (intern): Benefits
  • Patricia Martinez: Finance
  • Terry McVay: Information Services
  • Teresa Nelson: Imaging
  • Jessica Riddle: Sales
  • Cole Seamons: Sales
  • Jennifer Sears: Online Enrollment
  • Casey Shirley: APL Sales
  • Misty Smith: Online Enrollment
  • Kathleen Strange: Compliance
  • Aram Touloukian: Sales
Don’t forget to check out our Home Office openings and apply!