Inside AF Mobile

High 5! Celebrating Customer Service

October 7, 2016 10:55 AM

High 5 WinnersGinger Rice, Edie Cave, Dave Carpenter, Lorrie Gates,
Teresa Campbell


This week I had the privilege of helping to recognize about two dozen of our Colleagues who have been recognized by their peers for providing excellent Customer service. The whole Company celebrated Customer Service Week, and these Colleagues represent the best of the best.


We invited the top achievers to lunch with Company President Dave Carpenter, and he thanked the group for their efforts on behalf of American Fidelity. Dave encouraged the Colleagues to continue their dedication to service.


The celebration also marked the end of the first year of our revamped Colleague recognition program: High 5!


Colleagues can nominate each other for a kudo if they appreciate a one-time action, or they can nominate fellow Colleagues for a 5 AF Recognition for consistently demonstrating our core values and living our brand. Since its debut, more than 800 nominations have been received to recognize 425 individual Colleagues.


This week, we honored the Colleagues who received the most acclaim during the past year. Lorrie Gates and Ginger Rice were the Gold Star achievers, and each received more than 10 nominations.


We also saluted Silver Star achievers, and presented honorable mention awards to Colleagues representing departments throughout the Company.


What types of recognition do you receive, and what types of recognition are most meaningful to you?


New Hires at AF 7-29-16

July 29, 2016 09:16 AM

During the past month we’ve added 25 new Colleagues to our American Fidelity team! Our field sales team has 11 new faces, while the Home Office has welcomed 14. Help me welcome our new Colleagues below.

  • Stacy Barnes: Sales
  • Amin Bharwani: Online Enrollment
  • Hannah Burgess: Enrollment Solutions
  • Audra Bussard: Sales
  • Jason Carver: Sales
  • Alberto Chuman: Sales
  • Lena Daniels: Enrollment Solutions
  • Mike Dustin: Sales
  • Matt Eidson: Tax Accounting
  • Carrie Griggs: Enrollment Solutions
  • Mary Hortin: Sales
  • Felicia Hunter: Customer Engagement
  • Carson James (intern): Internal Audit
  • Nikki Lipcaman: Customer Engagement
  • Ricky Lutz (intern): Consulting
  • Tina McArthur: Benefits
  • Brian Miller: ISD Services
  • Dani Mione: Benefits
  • Stacy Montgomery: Sales
  • Matt Murray: Sales
  • Chantel Perez: Sales
  • Sophie Poor: Account Administration
  • Stephanie Rannings: Sales
  • Allen Scott: Sales
  • Deepak Verma: ISD Services

Be sure to check out our job openings, learn about our hiring process and review tips on getting hired at AF. If you have questions about our job openings, let us know in the comments.

AF Colleague Makes Healthy Changes 6/17/2016

June 17, 2016 07:43 AM

American Fidelity Customer Service Colleague Lisa Miner recently sent in her thanks to our on-site fitness trainers for their part in her new, healthy lifestyle.

“I wanted to personally thank you guys for my transformation,” Lisa said.

About a year ago Lisa took her health assessment through AF and that gave her the reality check she needed. She was overweight, had become pre-diabetic and had high blood pressure and high cholesterol putting her at risk for heart attack. She had to carry an emergency inhaler at all times as the weight gain had caused her asthma to worsen. As a single mom of three, she decided she couldn’t allow herself to continue on this path.

Lisa began her journey by reaching out to a fellow Colleague, Gracie. Gracie always helps other Colleagues plan workouts and supports them in following through. She suggested Lisa start with training sessions with trainer Tyler Powell. The sessions were hard, and she quit after about a month. But, Gracie didn’t let her alone. She continued asking how her workouts were and Lisa decided to keep going on her own. She got back in the gym using the workouts Tyler created for her. She also took advantage of the Eat Smart page of our intranet to come up with her own diet that her kids could enjoy as well.

When she started her journey, Lisa wanted to lose about 30 pounds and be able to keep up with her kids without feeling exhausted. She’s surpassed her goal and lost 41 pounds so far!

“I am well below the size I wanted to be and couldn’t be happier. I am no longer pre-diabetic, my blood pressure and cholesterol are healthy and I no longer have to carry my inhaler!”

Lisa’s current goal is to continue on her healthy path and to lose another 15 pounds. She plans to work on gaining strength and toning up. Her overall goal is to remain healthy and happy while teaching her kids that healthy eating and staying active can save and prolong your life.

I am so happy to say my life has done a 180 and I am the healthiest I have ever been. I am a firm believer in giving credit where credit is due, and without the tools and perseverance AF was able to give me, I wouldn’t have made it here today. So thank you from the bottom of my heart!”