Inside AF Mobile

Day in the Life – Benefits Adjuster

May 5, 2016 09:00 AM

Samara F., Benefits AdjusterSamara F., Benefits Adjuster

Paying benefits claims is the heart and soul of what we do here at American Fidelity. Our Benefits team helps make that happen by processing claims and determining eligibility according to policies, rules and regulations. We’re always on the look for benefits adjusters to join our team to better serve our Customers. Learn more about these positions below and apply today!

“I love my job because I get to help people directly every day. You see that you’re making a difference in someone’s life by getting them the money they need to take care of expenses while they’re disabled,” shared Samara Fields, disability benefits adjuster. “Even though I’ve been doing this for more than two years, no two days are the same and I approach each claim with sensitivity.”

The Benefits team as a whole consists of three main groups: the Customer Service Unit that handles general calls and sends information to the adjusters; the Disability Insurance adjusters, who handle short- and long-term disability claims; and the Supplemental Medical adjusters, who handle accident and cancer claims.

“As a disability adjuster, each day I pull claims, review the information, contact medical providers and talk to Customers. With longer term claims, we call the Customer frequently to keep them up to date on the process,” said Samara. “We try to anticipate problems and fix them where possible so that there is no delay in a payment – we know our Customers are counting on us and what we do directly impacts their lives.”

Due to the nature of our business, Customers often contact us when they are dealing with medical issues and are worried about finances and we do what we can to help give them peace of mind.

“For someone to succeed as a benefits adjuster, they need to be able to really care about Customers and not view this as just a job. They also need to be diplomatic and understanding of what the Customer is going through,” said Samara. “You also need strong analytical skills to be able to read contracts and interpret how they apply to each claim because every claim is different.”

If that sounds like a good fit for you, make sure to apply for our benefits adjuster job openings in OKC today - just select the Benefits category to see all the openings. You can also select the Customer Service category to see all openings in those areas. Not what you’re looking for? Check out our other day in the life features to learn more about other areas of the Company.

Day in the Life: Benefits Adjuster

May 5, 2016 09:00 AM

Samara F., Benefits AdjusterSamara F., Benefits Adjuster

Paying benefits claims is the heart and soul of what we do here at American Fidelity. Our Benefits team helps make that happen by processing claims and determining eligibility according to policies, rules and regulations. We’re always on the look for benefits adjusters to join our team to better serve our Customers. Learn more about these positions below and apply today!

“I love my job because I get to help people directly every day. You see that you’re making a difference in someone’s life by getting them the money they need to take care of expenses while they’re disabled,” shared Samara Fields, disability benefits adjuster. “Even though I’ve been doing this for more than two years, no two days are the same and I approach each claim with sensitivity.”

The Benefits team as a whole consists of three main groups: the Customer Service Unit that handles general calls and sends information to the adjusters; the Disability Insurance adjusters, who handle short- and long-term disability claims; and the Supplemental Medical adjusters, who handle accident and cancer claims.

“As a disability adjuster, each day I pull claims, review the information, contact medical providers and talk to Customers. With longer term claims, we call the Customer frequently to keep them up to date on the process,” said Samara. “We try to anticipate problems and fix them where possible so that there is no delay in a payment – we know our Customers are counting on us and what we do directly impacts their lives.”

Due to the nature of our business, Customers often contact us when they are dealing with medical issues and are worried about finances and we do what we can to help give them peace of mind.

“For someone to succeed as a benefits adjuster, they need to be able to really care about Customers and not view this as just a job. They also need to be diplomatic and understanding of what the Customer is going through,” said Samara. “You also need strong analytical skills to be able to read contracts and interpret how they apply to each claim because every claim is different.”

If that sounds like a good fit for you, make sure to apply for our benefits adjuster job openings in OKC today - just select the Benefits category to see all the openings. You can also select the Customer Service category to see all openings in those areas. Not what you’re looking for? Check out our other day in the life features to learn more about other areas of the Company.

New Hires at AF March 2016

March 28, 2016 04:20 AM

AF_NEW LOGO_600x210American Fidelity has hired 24 new Colleagues over the past month! We have six new field sales Colleagues and the other new hires joined around the Company at our Home Office. Welcome our new Colleagues!

  • Susan Abeln: Consulting
  • Caitlin Baxley: Sales
  • Kory Bergman: Customer Engagement
  • Victoria Brown: Benefits
  • Susan DeFord: Sales
  • Tonya Edmunds: Enrollment Solutions
  • Charles Fisher: ISD Services
  • Lexie Gatlin: Benefits
  • Kristyn Hallowell: Sales
  • Bonnie Hilburn: AFP Management
  • Jennifer Hurry: Enrollment Solutions
  • Jeffrey Lovern: Risk Management
  • Kylie Maberry: Benefits
  • Meredith McCaslin: Fleet
  • Mundi Nelson: Sales
  • Kurt Novak: Sales
  • Mel Phillips: Customer Engagement
  • Leroy Record: Customer Engagement
  • Sarah Riffle: ISD Services
  • Vanette Ritchards: Tax Accounting
  • Paul Rodgers: Enrollment Solutions
  • John Stultz: Consulting
  • Wendy Waring: Sales
  • Amber Wilbanks: Customer Engagement

Be sure to check out our Home Office job openings and our field sales positions and learn about our hiring process.

New Hires at AF Feb. 2016

February 25, 2016 04:40 AM

The month of February has been busy with adding new members to our Customer service and benefits teams. We have 10 new hires total, and seven of those have taken on some sort of Customer service role. Help me welcome all of our new hires!

  • Crystal Autry: Sales
  • Brady Brown: Benefits
  • Rhiannon Crane: Sales
  • Katrina Guiardinu: Benefits
  • Johnna Kirkland: Customer Engagement
  • Melinda Miller: Benefits
  • Brennan Pope: ISD Services
  • Ale Salinas: Customer Engagement
  • Brandi Spurgin: Customer Engagement
  • Bobby Tweedy: Billing

Learn about working on our Customer Engagement Team, in Benefits and in Customer Service at AF. Be sure to check out our OKC Home Office job openings and our field sales positions and learn about our hiring process.

Day in the Life: Customer Engagement Team

January 13, 2016 08:04 AM

2015_Q4_Sonia Last year we reorganized our Customer service areas to better meet Customer needs. One of the new teams is our Customer Engagement team, which focuses on serving our Customers by responding to Customer phone calls and emails. I met with Sonia Lee, director of the Customer Engagement team, to learn more about her area.

Sonia started her career at American Fidelity as an HR intern for field recruiting and was hired by our Health Services Administration group once she graduated from the University of Central Oklahoma. She then moved to Strategic Quality Management (SQM) to be a Lean facilitator and then began her journey within Operations as a project coordinator in Customer Service before becoming the Customer Service manager over Flex, Special Services and Billing.

In her role as Customer Engagement director, Sonia manages our call center, Customer conservation team and the Customer implementation and onboarding team. Learn more about a few of the specific positions within these teams: Benefits, Customer Service, Claims, Benefits Adjuster and Flex.

Sonia has a true passion for helping Customers and her new role helps fulfill her drive to serve Customers and will help us achieve our goals of delighting our Customers.

“I love being on the Customer side of the business. I missed being directly in touch with Customers when I was in SQM, even though I love Lean and am thankful for that time because I’m able to use those skills in this role to develop strategic plans for improving how we serve Customers,” Sonia shared. “I have high standards for Customer service from the companies I use and want to have a direct influence on American Fidelity delivering high levels of service.”

The Customer Engagement team currently has several positions open. If you know of anyone who would be a good fit, make sure to direct them to our careers site, americanfidelity.com/careers, and our current openings.

Ask a Recruiter: Internship Opportunities

January 13, 2016 07:51 AM

Alejandra Campos, AF Recruiter Alejandra Campos, AF Recruiter

Are you well on your way to being a college graduate and feeling overwhelmed with the idea that you need experience to get any kind of job once you graduate? Start with an internship, and start with American Fidelity!

Internships are a great solution to getting your foot in the door and kicking off your career. At American Fidelity interns do more than just keep the coffee fresh and make copies all day. Our interns are fully active members of their teams and gain valuable hands-on experience.

Our recruiters know how important internships can be, and last year they left some advice for new interns. See what tips they shared.

Right now our recruiters are looking for a benefits/claims intern and a business analyst intern. If you’re interested in one of these positions, apply or inquire by emailing AmericanFidelityRecruiting@americanfidelity.com. Looking for a better reason to intern at American Fidelity? Check out a full list here!

Hot Jobs in Health Care Reform Consulting and Benefits

January 12, 2016 09:08 AM

Samara F., Benefits Adjuster Samara F., Benefits Adjuster[/caption] This week’s hot jobs are in health care reform consulting in California and benefits in OKC. Learn more, apply now or share with your network. HCR Consultant American Fidelity seeks a Health Care Reform (HCR) consultant to develop partnerships with current and potential Customers and provide HCR education, consulting, administrative assistance and employee communication. Based in California, this position will travel 30-40 percent of the time. Learn more about what the position entails from one of our current consultants. Candidates need five to seven years of sales or marketing experience, HCR knowledge and relationship-building skills. Public speaking experience preferred. Make your move to AF today! Disability Benefits Adjuster “As a disability adjuster, each day I pull claims, review the information, contact medical providers and talk to Customers. With longer term claims, we call the Customer frequently to keep them up to date on the process,” said Samara Fields, disability benefits adjuster. “We try to anticipate problems and fix them where possible so that there is no delay in a payment – we know our Customers are counting on us and what we do directly impacts their lives.” Sound like a fit for you? We’re hiring disability benefits adjusters like Samara! See what else Samara had to say about her job and apply today! Learn more about our Benefits team and watch a video of some of our Benefits Colleauges sharing why they like their positions and American Fidelity. Job Openings and Hiring Process Check out American Fidelity’s other OKC job openings and field sales positions, learn about our hiring process and review tips on getting hired at AFA. If you have questions about our job openings, let us know in the comments! &

Hot Jobs in Software Development and Benefits Management

January 5, 2016 02:36 AM

VP of Software Solutions, Diana B. VP of Software Solutions, Diana B.[/caption] This week’s hot jobs are in software development and benefits management in OKC. Learn more, apply now or share with your network. Software Developer If you’re an experienced Salesforce platform software developer in OKC, we want to hear from you! We’re looking to add a software developer/engineer to our team focused on creating solutions on Salesforce. Our collaborative environment encourages Colleagues to work together to find better ways to serve our Colleagues and Customers. We have a relaxed Dress for Your Day policy that allows you to wear jeans or business casual clothing based on your schedule. Sound like a fit for you? Apply today! Full Benefit Enrollment Manager Do you have a strong background in benefit administration, enrollment and analysis? American Fidelity is hiring a full benefit enrollment manager to assist in the planning, direction and coordination of the Enrollment Solutions department. This includes workflow, client consulting, managing implementation of projects, serving as a subject matter expert, providing leadership and coordinating with sales and other leadership to achieve successful outcomes. Interested? Apply now! Job Openings and Hiring Process Check out American Fidelity’s other OKC job openings and field sales positions, learn about our hiring process and review tips on getting hired at AFA. If you have questions about our job openings, let us know in the comments!

Best of Inside AF 2015 – Part 2

December 28, 2015 01:30 AM
Check out more of our top posts from 2015 and then let us know what you’d like to see on the blog in 2016 by commenting on this post! Day in the Life – Enterprise Information Management One of our newest and fastest growing areas at American Fidelity is our Enterprise Information Management (EIM) department. See what our AVP of EIM, Andy Moore, has to say about his team and what they’re looking for when recruiting. Ask a Recruiter – 2015 Hiring Trends Would you like to know what recruiters might be looking for and some of the trends that are expected for the year when it comes to hiring? Check out this infographic for some insight into the hiring trends of 2015. Day in the Life – Conference and Travel Management Learn about our Conference and Travel Management team from the VP of the department. Day in the Life – Benefits Adjuster Paying benefits claims is the heart and soul of what we do here at American Fidelity. Our Benefits team helps make that happen by processing claims and determining eligibility according to policies, rules and regulations. We’re always on the look for benefits adjusters to join our team to better serve our Customers. Learn more about being a benefits adjuster at AF. AF Moving Forward Just about two years ago the first group of American Fidelity Colleagues started settling into their new work spaces at our new location, 9000 Broadway in Oklahoma City. A lot has happened since then! See where we were at the beginning of this year and watch in 2016 to see how far along we’ve moved. Job Openings and Hiring Process Like what you read? Check out American Fidelity’s other OKC job openings and field sales positions and learn about our hiring process. If you have questions about our openings, let us know in the comments!

Hot Jobs in Administrative and Benefits Management

December 15, 2015 06:29 AM

Angela A., Annuities Customer Service Angela A., Annuities Customer Service[/caption] This week’s hot jobs are in administration and benefits management in OKC. Learn more, apply now or share with your network. Secretary II Are you organized, love talking to people and have great communication skills? Want to grow your career at a Company with numerous opportunities and benefits? Apply today for our secretary job opening at our OKC headquarters! This position will work in our Tax Accounting department preparing reports and correspondence, assisting department Customers, coordinate travel and meetings and assist with the switchboard. Full Benefit Enrollment Manager Do you have a strong background in benefit administration, enrollment and analysis? American Fidelity is hiring a full benefit enrollment manager to assist in the planning, direction and coordination of the Enrollment Solutions department. This includes workflow, client consulting, managing implementation of projects, serving as a subject matter expert, providing leadership and coordinating with sales and other leadership to achieve successful outcomes.   Job Openings and Hiring Process Check out American Fidelity’s other OKC job openings and field sales positions, learn about our hiring process and review tips on getting hired at AFA. If you have questions about our job openings, let us know in the comments! &