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Best of Inside AF 2016 Part 2

December 27, 2016 08:27 AM

Best of Inside AF 2016 – Part 2

 

Last week we gave you a recap on our top five blog posts from 2016, and this week we have the next top five for you. Check them out below.

 

 

Job Openings

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Day in the Life: Benefits Adjusters

October 6, 2016 08:23 AM

Samara F., Benefits AdjusterSamara F., Benefits Adjuster

Paying benefits claims is the heart and soul of what we do here at American Fidelity. Our Benefits team helps make that happen by processing claims and determining eligibility according to policies, rules and regulations. We’re always on the look for benefits adjusters to join our team to better serve our Customers. Learn more about these positions below and apply today!

“I love my job because I get to help people directly every day. You see that you’re making a difference in someone’s life by getting them the money they need to take care of expenses while they’re disabled,” shared Samara Fields, disability benefits adjuster. “Even though I’ve been doing this for more than two years, no two days are the same and I approach each claim with sensitivity.”

The Benefits team as a whole consists of three main groups: the Customer Service Unit that handles general calls and sends information to the adjusters; the Disability Insurance adjusters, who handle short- and long-term disability claims; and the Supplemental Medical adjusters, who handle accident and cancer claims.

“As a disability adjuster, each day I pull claims, review the information, contact medical providers and talk to Customers. With longer term claims, we call the Customer frequently to keep them up to date on the process,” said Samara. “We try to anticipate problems and fix them where possible so that there is no delay in a payment – we know our Customers are counting on us and what we do directly impacts their lives.”

Due to the nature of our business, Customers often contact us when they are dealing with medical issues and are worried about finances and we do what we can to help give them peace of mind.

“For someone to succeed as a benefits adjuster, they need to be able to really care about Customers and not view this as just a job. They also need to be diplomatic and understanding of what the Customer is going through,” said Samara. “You also need strong analytical skills to be able to read contracts and interpret how they apply to each claim because every claim is different.”

If that sounds like a good fit for you, make sure to apply for our benefits adjuster job openings in OKC today - just select the Benefits category to see all the openings. You can also select the Customer Service category to see all openings in those areas. Not what you’re looking for? Check out our other day in the life features to learn more about other areas of the Company.

Day in the Life – Technical Infrastructure Analyst

August 5, 2016 03:03 PM

DSC_0024 - small If you’ve followed the blog for a while, you’ve probably seen that we regularly hire talent for our growing IT division. One of the areas where we’re looking for new Colleagues is our technical infrastructure team. I sat down with one of our technical infrastructure analysts to learn what he likes about AFA and what a typical day looks like in his area.

When I arrived at Jay LaValle’s desk, he was on the phone hard at work helping one of our branch offices set up a wireless network. Jay joined AFA nearly three years ago and is now instrumental in moving AFA to an all-wireless environment, a massive undertaking.

“One of the things I like about my job is that I get to work with cool technology. While I help troubleshoot various network issues, I mainly get to focus on some specific projects, such as implementing the all-wireless system at our new home office location and in our branch offices,” said Jay.

“I have the freedom to steer projects without being micromanaged. I work with great people, and like the culture here.” In addition to networking, the technical infrastructure team also manages workstations, servers, storage, email, active directory, and telephony. They provide the backbone that allows us to communicate with each other and with our Customers. If you’re thinking about getting into IT, Jay offers this advice:

“Find an area of passion within IT and focus on that. Job shadow and study as much as you can, taking classes and earning certifications to help you land a job.” If you’re looking for a job in this area, we currently have two openings for a technical infrastructure analyst, and we also have various other positions open. Learn more about life in IT at AFA.

Day in the Life – Benefits Adjuster

May 5, 2016 09:00 AM

Samara F., Benefits AdjusterSamara T., Benefits Adjuster

Paying benefits claims is the heart and soul of what we do here at American Fidelity. Our Benefits team helps make that happen by processing claims and determining eligibility according to policies, rules and regulations. We’re always on the look for benefits adjusters to join our team to better serve our Customers. Learn more about these positions below and apply today!

“I love my job because I get to help people directly every day. You see that you’re making a difference in someone’s life by getting them the money they need to take care of expenses while they’re disabled,” shared Samara Fields, disability benefits adjuster. “Even though I’ve been doing this for more than two years, no two days are the same and I approach each claim with sensitivity.”

The Benefits team as a whole consists of three main groups: the Customer Service Unit that handles general calls and sends information to the adjusters; the Disability Insurance adjusters, who handle short- and long-term disability claims; and the Supplemental Medical adjusters, who handle accident and cancer claims.

“As a disability adjuster, each day I pull claims, review the information, contact medical providers and talk to Customers. With longer term claims, we call the Customer frequently to keep them up to date on the process,” said Samara. “We try to anticipate problems and fix them where possible so that there is no delay in a payment – we know our Customers are counting on us and what we do directly impacts their lives.”

Due to the nature of our business, Customers often contact us when they are dealing with medical issues and are worried about finances and we do what we can to help give them peace of mind.

“For someone to succeed as a benefits adjuster, they need to be able to really care about Customers and not view this as just a job. They also need to be diplomatic and understanding of what the Customer is going through,” said Samara. “You also need strong analytical skills to be able to read contracts and interpret how they apply to each claim because every claim is different.”

If that sounds like a good fit for you, make sure to apply for our benefits adjuster job openings in OKC today - just select the Benefits category to see all the openings. Not what you’re looking for? Check out our other day in the life features to learn more about other areas of the Company.

Day in the Life: Benefits Adjuster

May 5, 2016 09:00 AM

Samara F., Benefits AdjusterSamara F., Benefits Adjuster

Paying benefits claims is the heart and soul of what we do here at American Fidelity. Our Benefits team helps make that happen by processing claims and determining eligibility according to policies, rules and regulations. We’re always on the look for benefits adjusters to join our team to better serve our Customers. Learn more about these positions below and apply today!

“I love my job because I get to help people directly every day. You see that you’re making a difference in someone’s life by getting them the money they need to take care of expenses while they’re disabled,” shared Samara Fields, disability benefits adjuster. “Even though I’ve been doing this for more than two years, no two days are the same and I approach each claim with sensitivity.”

The Benefits team as a whole consists of three main groups: the Customer Service Unit that handles general calls and sends information to the adjusters; the Disability Insurance adjusters, who handle short- and long-term disability claims; and the Supplemental Medical adjusters, who handle accident and cancer claims.

“As a disability adjuster, each day I pull claims, review the information, contact medical providers and talk to Customers. With longer term claims, we call the Customer frequently to keep them up to date on the process,” said Samara. “We try to anticipate problems and fix them where possible so that there is no delay in a payment – we know our Customers are counting on us and what we do directly impacts their lives.”

Due to the nature of our business, Customers often contact us when they are dealing with medical issues and are worried about finances and we do what we can to help give them peace of mind.

“For someone to succeed as a benefits adjuster, they need to be able to really care about Customers and not view this as just a job. They also need to be diplomatic and understanding of what the Customer is going through,” said Samara. “You also need strong analytical skills to be able to read contracts and interpret how they apply to each claim because every claim is different.”

If that sounds like a good fit for you, make sure to apply for our benefits adjuster job openings in OKC today - just select the Benefits category to see all the openings. You can also select the Customer Service category to see all openings in those areas. Not what you’re looking for? Check out our other day in the life features to learn more about other areas of the Company.

Day in the Life: Technical Infrastructure Group

April 14, 2016 04:19 AM

Dana S., Technical Infrastructure Dana S., Technical Infrastructure

At American Fidelity, we have about 200 Colleagues in our Information Systems Division (ISD), which supports the technical needs of our Colleagues and Customers. Within this group are many different departments focused on specific support services. We interviewed the team leader of our Technical Infrastructure Group and one of his Colleagues to give you an inside peek into their department. Watch now!

Interested in joining our tech infrastructure team? Apply now!

Curious about the rest of the ISD team at American Fidelity? Learn more about ISD as a whole and check out these previous Day in the Life columns:

Day in the Life – Client Services

March 2, 2016 09:20 AM

Tommy C., Worksite Group Client Services Tommy C., Worksite Group Client Services

Tommy Clark joined American Fidelity five years ago and became a client services specialist two years ago.

“I enjoy my position because I get to wear a lot of different hats. I work with our field Colleagues on renewing contracts, create marketing materials and talking points for field managers and serve as the first point of contact for the field in working with the Home Office,” shared Tommy. “I love working with the field and getting to learn something new every day.”

Within the team, each Colleague has the same role but different territories, designated either by location or sales division, so you really get to know the people within your territory.

“Our goal is to make it as easy as possible for the field and our Customers when we roll out new products or make renewal changes,” said Tommy. “We try to look at everything through the Customers’ eyes to make the implementation simple.”

The team is looking for someone who is organized, flexible, dedicated and doesn’t mind speaking up and offering their opinion. Interested? Check out the job description and apply today! Looking for something different? Review our previous day in the life articles to if you can find a better fit.

Day in the Life: Customer Engagement Team

January 13, 2016 08:04 AM

2015_Q4_Sonia Last year we reorganized our Customer service areas to better meet Customer needs. One of the new teams is our Customer Engagement team, which focuses on serving our Customers by responding to Customer phone calls and emails. I met with Sonia Lee, director of the Customer Engagement team, to learn more about her area.

Sonia started her career at American Fidelity as an HR intern for field recruiting and was hired by our Health Services Administration group once she graduated from the University of Central Oklahoma. She then moved to Strategic Quality Management (SQM) to be a Lean facilitator and then began her journey within Operations as a project coordinator in Customer Service before becoming the Customer Service manager over Flex, Special Services and Billing.

In her role as Customer Engagement director, Sonia manages our call center, Customer conservation team and the Customer implementation and onboarding team. Learn more about a few of the specific positions within these teams: Benefits, Customer Service, Claims, Benefits Adjuster and Flex.

Sonia has a true passion for helping Customers and her new role helps fulfill her drive to serve Customers and will help us achieve our goals of delighting our Customers.

“I love being on the Customer side of the business. I missed being directly in touch with Customers when I was in SQM, even though I love Lean and am thankful for that time because I’m able to use those skills in this role to develop strategic plans for improving how we serve Customers,” Sonia shared. “I have high standards for Customer service from the companies I use and want to have a direct influence on American Fidelity delivering high levels of service.”

The Customer Engagement team currently has several positions open. If you know of anyone who would be a good fit, make sure to direct them to our careers site, americanfidelity.com/careers, and our current openings.

Day in the Life: 2015 Round Up

December 4, 2015 03:49 AM

Dana D., Sr. Compensation Specialist Dana D., Sr. Compensation Specialist[/caption] Interested in joining the American Fidelity team? Each month we feature a different area of the Company in our Day in the Life column. We interview Colleagues from around the Company to learn more about their jobs and why they like working at AF. Check out the posts from 2015!

Is there an area that you’d like to see featured in a future story? Let us know in the comments!

Benefits Careers at American Fidelity

November 17, 2015 08:52 AM
Our Benefits team processes claims and determines eligibility according to policies, rules and regulations. We’re always looking for benefits adjusters to join our team to better serve our Customers. The Benefits team as a whole consists of three main groups: the Customer Service Unit that handles general calls and sends information to the adjusters; the Disability Insurance adjusters, who handle short- and long-term disability claims; and the Supplemental Medical adjusters, who handle accident and cancer claims. Check out this video of some of our Benefits Colleagues discussing the advantages of working for American Fidelity. Find out more about how you can help others while building a rewarding career! Apply now to join the American Fidelity family and review our hiring process.