May 11, 2015 07:38 AM
[caption id="attachment_2815" align="alignnone" width="300"] Lisa K., VP of Worksite Group Operations, Involves Colleagues in Legacy Systems Update[/caption] When I attended the Great Place to Work® conference recently, I heard over and over again how transparency and Colleague involvement in decisions that impact their jobs plays a huge role in employee satisfaction and engagement. At American Fidelity, these elements are a big piece of our culture. For example, we’re currently in the process of updating our legacy technology systems to be more efficient and better serve our Customers and we’re involving Colleagues in the process. When we started the project, Colleagues were informed of which systems might be impacted. Then, teams that were impacted worked with an outside company to help map processes to make sure nothing was left out and that the system chosen in the end would meet all of AFA’s needs. All Colleagues were given details of the request for information and request for proposals (RFP) process. After the RFPs came back, a team of Colleagues representing teams from across the Company was selected to devote their time to the project, including viewing demos from the possible vendors and playing a role in the vendor selection process. Once the vendor is selected, the Colleagues dedicated to the project will begin to test the system to make sure it works to provide the best possible service to our Customers. In addition to this team of Colleagues, all Colleagues who work with the impacted systems were welcome to attend the on-site vendor demonstrations and provide feedback that will help with the decision-making process. We want to ensure Colleagues who work in these systems have the chance to share their opinions before a final decision is made. Throughout the process, all Colleagues are kept up to date on where we’re at, what’s been decided and what’s coming up. Plus, to help make sure Colleagues are ready for the change, we’re asking all impacted Colleagues to provide feedback about how they feel about the process and how the project team can communicate with them during the implementation process. Our culture of transparency and focus on getting feedback from Colleagues should help make this change a success for both our Colleagues and Customers.