American Fidelity Colleagues aren’t just here in our Home Office in Oklahoma City. We have field Colleagues across the nation who sell our products to employers. They have to be educated on the ins and outs of all the products and services that our Company offers. So, how do they get all of this information? I sat down with one of our field trainers to find out!
Just last week, the American Fidelity Educational Services (AFES) held their monthly account rep school. This division of AFA sells products and services to the education industry. The school is for newly hired field account managers. They typically attend the school after being with the Company for four to six months.
So, I’m still wondering what is account rep school? “It’s just that, school,” said field training specialist Michael Cole. “Account rep school is designed for new Colleagues to learn all about the products and services that they will be selling to our Customers.”
Account rep school lasts one full week, with instruction throughout each day followed by tests covering the information they learned that day. While attending, the new Colleagues meet the national sales director, Keith Johnson, and chief operating officer, Tracy Hampton. They learn about benefits issues with the products they sell, HRAs and HSAs, annuities, Customer service, compensation and more. The account managers also have time to observe different areas of the Home Office.
Following account rep school, the account managers are prepared to sell our products and services to our employer schools. It’s great to know that our field Colleagues are required to take a full week to learn all they can about what we offer here at AFA. In addition, they earn industry certifications and take ongoing training so our Customers know they’re working with someone knowledgeable about the products and services offered.