March 11, 2015 03:30 AM
[caption id="attachment_750" align="alignnone" width="300"] Product training keeps our Colleagues sharp and up to date.[/caption] A few weeks ago, we discussed our Customer Certification Program and the importance of both Customer service and continued on-the-job training at American Fidelity. We believe that education is an essential component of great Customer service as confident, well informed Colleagues will be better able to assist both internal and external Customers. Our Training team offers Colleagues a long list of year-round training courses covering everything from stress management to grammar usage. While many of these courses are directly Customer oriented, our products and services training offers opportunities for Colleagues to increase their customer service skills in a slightly more subtle way. We’ll be the first to admit that insurance policies and products can be a little difficult to wrap your head around. Product-oriented courses such as Life 101 and Accident 101 lay out every detail of these plans to ensure that our Colleagues understand our products and services inside and out. Of course there’s more to learn about these products beyond premiums and deductibles. Our product courses teach Colleagues why, how and when services such as Cancer or Disability Insurance can make a huge difference in someone’s life. AFA trainers go to great lengths to educate our Colleagues day after day, and product training is just the tip of the iceberg. Stay tuned to Inside AFA as we continue to tell you all about the training opportunities offered to AFA Colleagues. In the meantime, tell us why and how you think training is important to the workplace in the comments section. We want to hear from you!