Inside AF Mobile

Fraud Training at AFA

April 8, 2015 04:54 AM
InformationWeek We've talked a lot lately about the training offered to Colleagues at American Fidelity. Development opportunities like our Customer Service Certification program and product training are great ways to empower our Colleagues and help ensure our Customers are being served to our maximum abilities. As an insurance company, one of the most vital forms of training and education we offer Colleagues is on fraud protection. Our Customers’ safety and security is of the utmost importance, and our Colleagues are the front line of protection. We offer our Colleagues consistent fraud and security training opportunities to make sure they are up-to-date on the latest fraud information. Courses like “Security 101” provide participants an increased awareness of the current information security environment and how it affects American Fidelity’s daily business functions. Colleagues learn AFA's information security concepts and the role each of us play in preventing security attacks and how to protect the Company and their home computer from attack. “Fraud 101” focuses on actual cases of insurance fraud and helps our Colleagues identify security risks by watching for red flags and instructs them on how to report concerns and prevent them from happening. In addition to our fraud classes, AFA also distributes the quarterly Fighting Fraud newsletter that provides important information on not only how to guard against fraud for our Customers, but for their personal lives as well. We not only continually educate our Colleagues on fraud and ways to protect against it, our Internal Audit Colleagues are dedicated each day to making sure Customer information is handled properly. Tell us why and how you think training is important to the workplace in the comments section. We want to hear from you!

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