Inside AF Mobile

Day in the Life: Benefits Adjuster

May 5, 2016 09:00 AM

Samara F., Benefits AdjusterSamara F., Benefits Adjuster

Paying benefits claims is the heart and soul of what we do here at American Fidelity. Our Benefits team helps make that happen by processing claims and determining eligibility according to policies, rules and regulations. We’re always on the look for benefits adjusters to join our team to better serve our Customers. Learn more about these positions below and apply today!

“I love my job because I get to help people directly every day. You see that you’re making a difference in someone’s life by getting them the money they need to take care of expenses while they’re disabled,” shared Samara Fields, disability benefits adjuster. “Even though I’ve been doing this for more than two years, no two days are the same and I approach each claim with sensitivity.”

The Benefits team as a whole consists of three main groups: the Customer Service Unit that handles general calls and sends information to the adjusters; the Disability Insurance adjusters, who handle short- and long-term disability claims; and the Supplemental Medical adjusters, who handle accident and cancer claims.

“As a disability adjuster, each day I pull claims, review the information, contact medical providers and talk to Customers. With longer term claims, we call the Customer frequently to keep them up to date on the process,” said Samara. “We try to anticipate problems and fix them where possible so that there is no delay in a payment – we know our Customers are counting on us and what we do directly impacts their lives.”

Due to the nature of our business, Customers often contact us when they are dealing with medical issues and are worried about finances and we do what we can to help give them peace of mind.

“For someone to succeed as a benefits adjuster, they need to be able to really care about Customers and not view this as just a job. They also need to be diplomatic and understanding of what the Customer is going through,” said Samara. “You also need strong analytical skills to be able to read contracts and interpret how they apply to each claim because every claim is different.”

If that sounds like a good fit for you, make sure to apply for our benefits adjuster job openings in OKC today - just select the Benefits category to see all the openings. You can also select the Customer Service category to see all openings in those areas. Not what you’re looking for? Check out our other day in the life features to learn more about other areas of the Company.

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