February 25, 2015 02:00 AM
At American Fidelity, we provide our Colleagues with training programs to help them expand their skills and grow their careers. We also intensely believe in the importance of Customer service and take every step possible to ensure that our Customers are provided with the highest quality experience possible. For this reason, AFA offers its Colleagues a AFA Customer Service Certification. Whether you are a Colleague who wants to demonstrate your Customer service knowledge or a manager who wants to encourage team members to brush up on skills, the AFA Customer Service Certificate is available to all Colleagues whether they interact with Customers directly or not. To earn the certificate, a Colleague must complete a series of Customer service courses totaling seven hours. Colleagues are also required to pass a test after each course and cannot receive their certification until they have passed each one. Courses include topics such as the fundamentals of Customer service, how to handle conflict and internal Customer service skills. Colleagues from all areas of the Company can earn the certificate because giving great internal and external Customer service is important to AFA! AFA is dedicated to providing its Colleagues with constant training and leadership development opportunities to instill our Colleagues with the confidence, knowledge and tools necessary to grow professionally. The Customer Certification happens to be one of our favorites! Tell us why and how you think training is important to the workplace in the comments section. We want to hear from you!