Category: Day in the Life

Day in the Life: Creative Services

Every time you visit a website, read a brochure, watch a video or peruse a magazine, you’re seeing the efforts of a designer. At American Fidelity, we’re proud of our in-house design team that helps develop content for our web, ...

Day in the Life – Compliance

When you hear the word “compliance” what do you think about? Lawyers? Legal requirements? Following rules? You probably think of something along those lines. While our product compliance team does deal with following legal requirements, they also do much more ...

Day in the Life

If you’re reading this blog, you’re probably interested in what it’s like to work at AFA. While it’s nice to hear from recruiters like me about why you might want to work here, it’s good to hear from Colleagues in ...

Day in the Life: Customer Service Adjuster

I don’t know about you, but good customer service seems hard to find lately. I was so happy when I had a great experience with one of our vendors, Tickets at Work, who identified me from my phone number and ...

Day in the Life – Field Training Specialist

Most larger companies have a training department – American Fidelity has two. We have a Corporate Training department and a Field Training department. Corporate Training focuses on training our Home Office Colleagues in Oklahoma City. Our Field Training department works ...

Day in the Life: Recruiting and Performance Management Specialist

You’ve met our recruiters and have heard from them what they want from candidates, but do you know what exactly they do each day? I thought our readers might want to learn more about the busy lives of our recruiting ...

Day in the Life – Technical Infrastructure Analyst

If you’ve followed the blog for a while, you’ve probably seen that we regularly hire talent for our growing IT division. One of the areas where we’re looking for new Colleagues is our technical infrastructure team. I sat down with ...

Day in the Life: Risk Analyst

When asked what American Fidelity does, I usually say something like “We provide supplemental insurance solutions such as disability, cancer and accident, along with services to assist with saving for retirement or health expenses.” But really, AFA is in the ...

Day in the Life: Imaging Tech

While American Fidelity has gone green in many ways, from our online enrollment system to taking many of our Colleague materials such as our benefits enrollment guide and Colleague magazine online, we still handle a lot of paper from our ...

Day in the Life: Special Investigator

Brandi Clark has one of the coolest job titles at American Fidelity – special investigator. It may sound like a job more suited to the CIA than AFA, but Brandi and her teammates play an important role in protecting our ...

Day in the Life: Group Underwriter

Unless you work for an insurance company, you may be unfamiliar with what underwriters do. And if you are familiar with the job, you may know they work with numbers and review insurance applications, but you may be surprised to ...

Day in the Life: Software Developer

At American Fidelity, our software developers play integral roles in assisting Colleagues and Customers. They create and improve systems so Customers can easily enroll in and use their benefits. They help Colleagues by building platforms to streamline processes. In our ...

Day in the Life: Benefits

During this time of year, many companies are wrapping up their benefits enrollment sessions and helping employees understand their benefits for the new year. American Fidelity is no exception. Since our benefits programs are a major factor in making us ...

Day in the Life: Actuary

Before I began working at American Fidelity, I had no idea what an actuary did. In fact, I’m not even sure I’d ever heard of actuaries before! Actuaries play a vital role in the success of insurance companies, so for ...

Day in the Life: Account Representative

Unlike some of our other Day in the Life features, it seems obvious what account reps do all day – they make sales calls, right? But, AFA’s account reps don’t travel around making cold calls. They meet with Customers and ...

Day in the Life: Marketing Specialist

Each month, we spotlight a different area of American Fidelity in our Day in the Life feature. This month, I interviewed Carrie Voden, a marketing specialist who works in the Worksite Group Marketing department. Carrie has been with AFA for ...

Day in the Life: Mail Center

  When most of us think of the mail, we picture our own personal mailboxes and the iconic LLVs of the United States Postal Service. However, many corporations also have mail rooms where employees process mail and keep the business running ...

Day in the Life: Support Center

Whether it’s called a support center, tech support or a help desk, most of us know the basics of what they do – provide technical support – yet many of us don’t know what it’s really like to work in ...

Day in the Life: Corporate Communications

    I recently interviewed Lindsey Sparks, senior PR specialist, about a typical day in the life of American Fidelity’s Corporate Communications team members. “In our area, there really isn’t a typical day. For example, this week alone I’ve worked on a press ...

Day in the Life: Customer Service

Our Customer service teams are the heart and soul of American Fidelity. Their goal is to keep our Customers satisfied and keep AFA in business. Our Customer service representatives spend their days on the phone helping Customers, processing billings and distributions, ...

Day in the Life: Project Management Team

I recently sat down with American Fidelity Colleagues Heath Wiederstein and Kim Eckley to talk about their jobs, Agile, Scrum, stand ups and sprints. Say what? Heath and Kim work in ISD, AFA’s Information Services Division. They work on the project ...